Shipping policy
📦 Shipping Policy
📍 Where We Ship
We currently ship across the United Kingdom (including Northern Ireland). Unfortunately, we do not offer international shipping at this time.
🚚 Delivery Services
We use Royal Mail Tracked services to ensure your order arrives safely and promptly:
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Tracked 24: Next working day delivery after dispatch
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Tracked 48: Delivery within 2 working days after dispatch
All parcels are fully tracked and include delivery confirmation.
📅 Order Processing Times
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Orders are typically dispatched within 1–2 working days of purchase.
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During busy periods (e.g. holidays), dispatch may take up to 5 working days.
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You’ll receive a tracking number via email once your order has been shipped.
🎁 Packaging
All fudge is freshly sliced to order and securely packed for freshness. Gift boxes are hand-wrapped and prepared with care.
🚨 Delays & Issues
Royal Mail delays can occur during peak times or due to weather/disruptions. If your order hasn’t arrived within 5 working days after dispatch, please contact us at pennylanefudge@gmail.com and we’ll be happy to help.
📦 Delivery Address Responsibility
Please double-check your shipping address at checkout. We cannot be held responsible for delivery issues due to incorrect or incomplete address details.
💌 Questions?
If you have any questions about shipping, delivery, or tracking, feel free to contact us at pennylanefudge@gmail.com